Returns & Exchanges
Returns & Exchanges
We want you to feel like every item is the perfect match for your home. We’re confident that the design details and quality of our merchandise will meet, if not exceed, your expectations. If it’s not the right fit, we’ll help you get it sorted and have you on your way.
You can return most items for a refund or store credit within 14 days of delivery. Return shipping costs apply, and the item must be in its original condition and packaging to be accepted.
We offer free replacements for any incorrect items received or items that are defective or damaged. To be eligible for a free replacement, you must notify us of the incorrect, defective or damaged item within 14 days of delivery. We require photo evidence that you received the incorrect item or that it is defective.
Items ineligible for refund:
Sale Items (including items purchased with a Discount Code)
Items marked “Non-returnable” on the product page
Items returned more than 14 days after delivery
Lost or stolen items
Any item that has been used or is not in its original condition, is damaged or missing parts for reasons not due to our error
We do not offer refunds on orders where the tracking states it has been delivered.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, less the return shipping fee, and a credit will automatically be applied to your original method of payment, within 5-10 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com and we will help you sort it out.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and we will send you instructions to complete your exchange.
To return your product, please e-mail email@example.com and we will provide you with a pre-paid shipping label along with instructions on where to ship your product and how to complete your return.
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, money will be deducted from your refund to cover the cost of return shipping.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.